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1098 matching practices
| Number | Best Practice |
|---|---|
| 13-10-5267 | Network Operators, Service Providers, Equipment Suppliers, Property Managers, and Public Safety should ensure that operating procedures are clearly defined and followed by personnel during emergency situations in order to avoid degradation of cyber and physical security due to a diversion. |
| 13-10-5270 | Network Operators, Service Providers, Equipment Suppliers, Property Managers and Public Safety should authenticate and cross-verify information, knowing that terrorists or malicious groups may use false information to divert attention and resources away from their intended physical or cyber target. |
| 13-10-5271 | Network Operators, Service Providers, and Public Safety should consider physical and cyber security issues in Mutual Aid Agreements (e.g., authorization, access control, badging). |
| 13-10-5272 | Network Operators, Service Providers, Equipment Suppliers, and Public Safety should include security considerations in disaster recovery plans for critical infrastructure sites. |
| 13-10-5274 | Network Operators, Service Providers, Equipment Suppliers, Property Managers and Public Safety should in facilities using automated access control systems, install one mechanical lock to permit key override access to the space(s) secured by the access control system in the event the system fails in the locked mode. An appropriate procedure should be followed to track and control the keys. |
| 13-10-5275 | Network Operators, Service Providers, Equipment Suppliers, and Public Safety should consider backup power capabilities for Command and Control (Crisis Teams) so that communications and access to critical systems can be maintained in the event of a significant disruption to commercial power. |
| 13-10-5277 | Network Operators, Service Providers and Equipment Suppliers should if developing hardware, software or firmware, ensure that appropriate security programs are in place for protecting the product from theft or industrial espionage, taking into consideration that some developmental environments around the world present a higher risk level than others. |
| 13-10-5279 | Network Operators, Service Providers, Equipment Suppliers, and Public Safety should consider site specific (e.g., location, region, country) threat information during security program development. |
| 13-10-5280 | Network Operators, Service Providers, Equipment Suppliers, Property Managers, and Public Safety should instruct security personnel to confirm the authenticity of directions to supersede existing security processes or procedures before implementing changes. |
| 13-11-3240 | Network Operators, Service Providers, and Public Safety should establish a provisioning accuracy process to ensure pseudo Automatic Number Identification (pANI) shell records are built correctly during original pANI provisioning to reduce negative impact and mis-routing of 9-1-1 calls. |
| 13-11-3244 | Public Safety should develop relationships and agreements with PSAPs outside of their normal service jurisdiction in an effort to improve their ability to handle calls in an overflow, backup, or disaster situation. Features within NG9-1-1 will help foster the capabilities available to PSAP administrators to meet these enhanced operational needs. |
| 13-11-3250 | Public Safety should use one year of 9-1-1 call data to determine the best PSAP to designate as the pre-selected PSAP under current routing sheet methods for each cell and sector. This may require coordination with adjacent PSAPs to make joint decisions on the most effective routing plans with wireless carriers. If there is a state level data group and/or use of wide ranging data across many PSAPs for call handling analysis, this can assist the overall analysis of routing. |
| 13-11-3251 | Public Safety should avoid the use of cold transfers (non-handshake transfer) of 9-1-1 calls. The initial PSAP should transfer and stay on the line to coordinate already gathered info from the caller, rather than force the caller to repeat from scratch. This allows verification that the transfer was accurately performed, to avoid reprocessing of the call. |
| 13-11-3252 | Public Safety should review 9-1-1 call routing decisions for a given area at least every 3 years. |
| 13-11-3253 | Public Safety should review routing on new cell towers six months after deployment using call data captured at the PSAP to determine if routing should be adjusted. The review period could be extended to a year in areas with low call volumes. |
| 13-11-3254 | Public Safety should keep call transfers for mobile 9-1-1 callers that move across public safety jurisdictions, at a minimum due to the potential increase to response time from the transfer coordination between the two jurisdictions. It is estimated that every transfer adds 45 seconds to response time. |
| 13-12-0491 | Network Operators, Service Providers, Equipment Suppliers and Public Safety should where programs exist, coordinate with local, state and/or federal emergency management and law enforcement agencies for pre-credentialing to help facilitate access by technicians to restricted areas during an event. |
| 13-12-0494 | Network Operators, Property Managers should consider including a provision in cell-site contracts for back-up power. |
| 13-12-0497 | Network Operators, Property Managers and Public Safety should consider connecting the power load to portable generators stored at critical sites, and configuring them for auto-engage in the event of a failover. |
| 13-12-0499 | Network Operators, Service Providers should consider ensuring that the back-haul facility equipment located at the cell site is provided with backup power duration equal to that provided for the other equipment at the cell site. |
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