Best Practice Detail

13-11-3251

Public Safety should avoid the use of cold transfers (non-handshake transfer) of 9-1-1 calls. The initial PSAP should transfer and stay on the line to coordinate already gathered info from the caller, rather than force the caller to repeat from scratch. This allows verification that the transfer was accurately performed, to avoid reprocessing of the call.

Status: Rollover New

References/Comments:

Historical events:

• Public Safety
• Cable
• Internet/Data
• Satellite
• Wireless
• Wireline
• Emergency Preparedness
• Essential Services
• CSRIC VII: Rollover New In CSRIC VII