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1098 matching practices

Number	Best Practice
13-10-0799	Service Providers, Network Operators, and Property Managers should periodically evaluate the need for and feasibility of providing back up power at cell sites and broadband network equipment, at remote locations where economically and technically practical taking into consideration the criticality of the site or location, as well as local zoning laws, statutes, and contractual obligations.
13-10-0804	Service Providers should consider appropriate means for providing their customers with information about their traffic policies so that users may be informed when planning and utilizing their applications.
13-10-0815	Network Operators, Service Providers, Property Managers, and Public Safety should deploy hardware in accordance with equipment suppliers’ stated environmental specifications.
13-10-0816	Service Providers should design Broadband systems that provide appropriate privacy and access restriction to the data packet information if they deploy Internet Access Service in a shared media environment.
13-10-0818	Network Operators, Service Providers should deploy network equipment that report alarms if they deploy Internet Access Service.
13-10-0819	Network Operators, Service Providers, and Property Managers should periodically evaluate the need for and feasibility of providing back up power at cell sites and broadband network equipment, at remote locations where economically and technically practical taking into consideration the criticality of the site or location, as well as local zoning laws, statutes, and contractual obligations.
13-10-1002	Network Operators, Service Providers, and Equipment Suppliers should consider establishing a business continuity executive steering committee (composed of executive managers and business process owners) to ensure executive support and oversight.
13-10-1006	Network Operators, Service Providers, and Equipment Suppliers should consider establishing a designated Emergency Operations Center. This center should contain tools for coordination of service restoral including UPS, alternate means of communications, maps, and documented procedures to manage business interruptions and/or disasters.
13-10-1013	Network Operators, Service Providers, Equipment Suppliers, and Property Managers should review their insurance requirements in order to maintain business continuity in the event of massive property damage or loss, incapacitation of senior officers, and other interruptive situations.
13-10-1016	Network Operators, Service Providers, Equipment Suppliers, and Government should develop processes or plans to quickly account for all employees (e.g. field techs) in or near the impact area of a disaster.
13-10-1033	Network Operators should develop a strategy for deployment of emergency mobile assets such as Cell on Wheels (COWs), cellular repeaters, Switch on Wheels (SOWs), transportable satellite terminals, microwave equipment, power generators, HVAC units, etc. for emergency use or service augmentation for planned events (e.g., National Special Security Event (NSSE)).
13-10-1036	Network Operators should determine in advance if they will use wireless alternate backhaul systems (microwave radio, free space optics, and satellite communications systems) to re-establish communications and if these technologies are to be deployed it is recommended that path designs be developed for each critical area in advance of deployment with personnel trained to install and optimize the systems.
13-10-1039	Equipment Suppliers should develop support processes that include interfaces with those internal organizations (e.g., sales, logistics, and manufacturing) that have a potential role in assisting Network Operators and Service Providers in disaster response efforts.
13-10-1043	Equipment Suppliers should during major disasters, make it easy for customers to contact them by providing an Interactive Voice Response (IVR) option or dedicated contact information.
13-10-1044	Equipment Suppliers should consider providing a "Disaster Recovery Services Checklist" to all of the Service Providers they support to assist the Service Provider in identifying equipment needs and professional services during an event.
13-10-1045	Network Operators and Service Providers should use their escalation process, as needed, to address resource issues identified through damage and resource assessments.
13-10-1047	Network Operators, Service Providers, and Public Safety should develop a process to routinely archive critical system backups and provide for storage in a secure off-site facility which would provide geographical diversity.
13-10-1048	Network Operators and Service Providers should consider supplementing media backup storage with full system restoral media and documented restoration procedures that can be utilized at an alternate hot site, in case of total failure of the primary service site.
13-10-1049	Service Providers should consider utilizing multiple network carriers for internet backbone connectivity if required to prevent isolation of service nodes.
13-10-1050	Network Operators and Service Providers should consider alternative carrier/transport methods such as satellite, microwave or wireless to further reduce point of failures or as hot transport backup facilities.

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