Best Practice Detail

13-10-1043

Equipment Suppliers should during major disasters, make it easy for customers to contact them by providing an Interactive Voice Response (IVR) option or dedicated contact information.

Status: Rollover New

References/Comments:

Historical events:

Equipment Suppliers
Cable
Internet/Data
Satellite
Wireless
Wireline
Business Continuity
Disaster Recovery
Industry Cooperation
Technical Support
CSRIC VII: Rollover New In CSRIC VII