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1098 matching practices

Number	Best Practice
13-9-1031	Network Operators, Service Providers, and Public Safety should consider entering into Mutual Aid agreements with partners best able to assist them in a disaster situation using the templates provided on the NRIC and NCS websites. These efforts could include provisions to share spectrum, fiber facilities, switching, and/or technician resources.
13-9-1032	Network Operators, Service Providers, and Public Safety should document their critical equipment suppliers, vendors, contractors and business partners in their Business Continuity Plans along with an assessment of the services, support, and capabilities available in the event of a disaster.
13-9-1034	Network Operators and Public Safety should ensure that the emergency mobile assets are maintained at a hardware and software level compatible with the existing network infrastructure so that the emergency mobile assets will be immediately available for deployment.
13-9-1035	Network Operators, Service Providers, and Public Safety should include trial deployment of emergency mobile assets in disaster response exercises to evaluate level of personnel readiness.
13-9-1037	Network Operators, Service Providers, Equipment Suppliers, and Public Safety should use a disaster recovery support model that provides a clear escalation path to executive levels, both internally and to business partners.
13-9-1038	Network Operators, Service Providers, Equipment Suppliers, and Public Safety should consider during all hazard and preplanned events, communicating the response status frequently and consistently to all appropriate employees detailing what processes have been put in place to support customers and what priorities have been established in the response.
13-9-1058	Network Operators, Service Providers, Equipment Suppliers, and Public Safety should work collectively with local, state, and federal governments to develop relationships fostering efficient communications, coordination and support for emergency response and restoration.
13-9-1067	Network Operators, Public Safety, Service Providers and Property Managers should consider, in preparation for predicted natural events, placing standby generators on line and verifying proper operation of all subsystems (e.g., ice, snow, flood, hurricanes).
13-9-3202	Service Providers and Public Safety should have a pre-established procedure to notify all impacted network operators, prior to launching an alert event that utilizes Public Safety mass calling systems for emergency notification.
13-9-3204	Public Safety and Government should work with Service Providers to educate the public on the proper use of N11 Access codes (e.g., 211, 311, 411 or 511 services) where available, such that it enables the 9-1-1 network and personnel to be exclusively focused on emergencies.
13-9-3211	Network Operators, Service Providers, and Public Safety should develop and maintain operations plans that address network reliability issues. Network Operators and Service Providers should proactively include Public Safety authorities when developing network reliability plans in support of 9-1-1 services.
13-9-3212	Network Operators and Service Providers should consider including notification of Public Safety Authorities, as appropriate, in their trouble notification plans.
13-9-3217	Network Operators and Service Providers should provide and maintain current 24/7/365 contact information accessible to Public Safety Answering Points (PSAPs) so that PSAPs may obtain additional subscriber information as appropriate.
13-9-3228	Network Operators, Service Providers, Equipment Suppliers and Public Safety should ensure if they are using Global Positioning System (GPS) enabled Phase II location solutions, that the GPS satellite location information (e.g., GPS ephemeris, almanac, etc.) is as current as is feasible to assist the handset in providing improved accuracy of the GPS fix, aiding in the reduction of the time of database responses and reduction of the number of database query rebids.
13-9-3233	Service Providers, Public Safety should work to ensure that Phase II accuracy is optimized and the performance trouble resolution process is followed as needed when deploying wireless Phase II.
13-9-3236	Network Operators, Equipment Suppliers, and Public Safety should have procedures in place to allow for manual configuration in the event of a failure of automatic synchronization systems.
13-9-3237	Network Operators, Equipment Suppliers, and Public Safety should consider restricting provisioning technicians from all commands except those that are needed for their work (least privileges) and avoid any "global" commands or unauthenticated, privileged access that may have the potential for significant impact.
13-9-3238	Network Operators, Service Providers, and Public Safety should consider using wireless public or private networks as a backup to dedicated trunks for the 9-1-1 network during periods of network failure. In cases where the ability to deliver 9-1-1 calls to the Public Safety Answering Point (PSAP) through normal routing is interrupted by a failure (not all trunks busy conditions) consider forwarding the call over wireless public, private networks, or satellite-based services to provide an additional alternate path to the PSTN, providing IP multimedia connectivity for next generation networks, or used solely as an alternate call delivery path for the voice component of 9-1-1 calls.
13-9-3239	Network Operators, Service Providers, and Public Safety should implement testing and verification processes for 9-1-1 pseudo Automatic Number Identification (pANI) to prevent bad data from being entered into the wrong routing databases typically occurring at the Automatic Location Information (ALI) or Selective Router (SR) stage of the provisioning process.
13-9-3242	Network Operators, Service Providers, Equipment Suppliers, and Public Safety should work together to jointly perform cause analysis, and meet periodically with the specific agenda of sharing the failure and outage information to develop corrective measures.

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