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1098 matching practices

Number	Best Practice
13-9-3243	Service Providers, Network Operators, and Public Safety should coordinate and perform necessary testing of all new call paths between their network and the emergency services network (e.g., Selective Routers, or the Emergency Services IP Network (ESInet)) that includes a test call using all routing elements.
13-9-5012	Network Operators, Service Providers, Equipment Suppliers, and Public Safety should limit access to areas of critical infrastructure to essential personnel.
13-9-5073	Network Operators, Service Providers, Equipment Suppliers, and Public Safety should perform risk assessment on significant network changes (e.g., technology upgrades).
13-9-5113	Network Operators, Service Providers, Property Managers and Public Safety should when feasible, provide multiple cable entry points at critical facilities (e.g., copper or fiber conduit) avoiding single points of failure (SPOF).
13-9-5127	Network Operators, Service Providers, Equipment Suppliers, and Public Safety should provide a Government Emergency Telecommunications Service (GETS) card to essential staff critical to disaster recovery efforts and should consider utilizing Wireless Priority Service (WPS) for essential staff. Appropriate training and testing in the use of GETS & WPS should occur on a regular basis (i.e. in conjunction with testing of the corporate disaster recovery plan).
13-9-5128	Network Operators, Service Providers, Equipment Suppliers, and Public Safety should maintain accurate records for Government Emergency Telecommunications Service (GETS) cards and Wireless Priority Service (WPS) phone assignments as staff changes occur.
13-9-5130	Network Operators, Service Providers, Equipment Suppliers, Public Safety, and the Government should conduct public and media relations in such a way as to avoid disclosing specific network or equipment vulnerabilities that could be exercised by a terrorist.
13-9-5131	Network Operators and Public Safety should provide appropriate security for emergency mobile units (both pre- and post-deployment) in order to protect against a coordinated terrorist attack on emergency communications capabilities.
13-9-5133	Network Operators and Public Safety should minimize availability of information to a need to know basis regarding locations where emergency mobile units and equipment are stored.
13-9-5139	Network Operators, Service Providers, Equipment Suppliers, and Public Safety should consider establishing procedures for managing personnel who perform functions at disaster area sites.
13-9-5160	Network Operators, Service Providers, Equipment Suppliers, Property Managers, and Public Safety should have contingency plans in place for the possible absence of critical personnel in their business continuity plan.
13-9-5162	Network Operators, Service Providers, Equipment Suppliers, and Public Safety should ensure adequate physical protection for facilities/areas that are used to house certificates and/or encryption key management systems, information or operations.
13-9-5196	Network Operators, Service Providers, and Public Safety should ensure that contractors and Equipment Supplier personnel working in critical network facilities follow the current applicable MOP (Method of Procedures), which should document the level of oversight necessary.
13-9-5200	Network Operators, Service Providers, Equipment Suppliers, and Public Safety should establish and implement procedures for the proper disposal and/or destruction of hardware (e.g., hard drives) that contain sensitive or proprietary information.
13-9-5204	Network Operators, Service Providers, Property Managers, and Public Safety should ensure availability of emergency/backup power (e.g., batteries, generators, fuel cells) to maintain critical communications services during times of commercial power failures, including natural and manmade occurrences (e.g., earthquakes, floods, fires, power brown/black outs, terrorism). The emergency/backup power generators should be located onsite, when appropriate.
13-9-5206	Network Operators, Service Providers, Property Managers, and Public Safety should maintain sufficient fuel supplies for emergency/backup power generators running at full load and ensure contracted refueling is in place.
13-9-5207	Network Operators, Service Providers, Property Managers and Public Safety should take appropriate precautions to ensure that fuel, other supplies, and alternate sources of power are available for critical installations in the event of major disruptions in a geographic area (e.g., hurricane, earthquake, pipeline disruption). Consider contingency contracts in advance with clear terms and conditions (e.g., Delivery time commitments, T&Cs).
13-9-5208	Network Operators, Service Providers, Equipment Suppliers, Property Managers, and Public Safety should ensure that electrical work (e.g., AC and high current DC power distribution) is performed by licensed technicians.
13-9-5223	Network Operators, Service Providers, Equipment Suppliers, and Public Safety should establish a technical support plan that prevents the loss of one facility or location from disabling their ability to provide support.
13-9-5225	Network Operators, Service Providers, Equipment Suppliers, Property Managers, and Public Safety should ensure that Business Continuity Plan(s) are restricted to those with a need-to-know.

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