Best Practice Detail

13-8-8557

Network Operators and Service Providers should if an abuse incident occurs without reporting contacts in place: 1) Ensure that the public-facing support staff is knowledgeable of how both to report incidents internally and to respond to outside inquiries. 2) Ensure public facing support staff (i.e., call/response center staff) understands the security referral and escalation procedures. 3) Disseminate security contacts to industry groups/coordination bodies where appropriate. 4) Create e-mail IDs per rfc2142 and disseminate.

Status: Rollover New

References/Comments:

Historical events:

Network Operators
Service Providers
Equipment Suppliers
Cable
Internet/Data
Satellite
Wireless
Wireline
Cyber Security
Disaster Recovery
Emergency Preparedness
CSRIC VII: Rollover New In CSRIC VII