Best Practice Detail

13-8-8555

Network Operators, Service Providers and Equipment Suppliers should if an incident occurs and a communications plan is not in place and depending on availability of resources and severity of the incident, assemble a team as appropriate: ·         In person ·         Conference Bridge ·         Other (Email, telephonic notification lists) Involve appropriate organizational divisions (business and technical) ·         Notify Legal and PR for all but the most basic of events ·         PR should be involved in all significant events ·         Develop corporate message(s) for all significant events – disseminate as appropriate If not already established, create contact and escalation procedures for all significant events.

Status: Rollover New

References/Comments:

Historical events:

• Network Operators
• Service Providers
• Equipment Suppliers
• Cable
• Internet/Data
• Satellite
• Wireless
• Wireline
• Business Continuity
• Cyber Security
• Disaster Recovery
• Emergency Preparedness
• Network Operations
• CSRIC VII: Rollover New In CSRIC VII