Best Practice Detail

13-10-0589

Network Operators, Service Providers, Equipment Suppliers, and Public Safety should establish a minimum set of work experience and training courses which must be completed before personnel may be assigned to perform maintenance activities on production network elements, especially when new technology is introduced in the network.

Status: Rollover New

References/Comments: This training should reinforce the importance of following procedures at all times and emphasize the steps required to successfully detect problems and to isolate the problem systematically and quickly without causing further system degradation. Lack of troubleshooting experience and proper training in trouble detection and isolation usually prolongs the trouble detection and isolation process.

Historical events:

• Network Operators
• Service Providers
• Equipment Suppliers
• Public Safety
• Cable
• Internet/Data
• Satellite
• Wireless
• Wireline
• Supervision
• Training and Awareness
• CSRIC VII: Rollover New In CSRIC VII