Best Practice Detail

13-10-0565

Equipment Suppliers should identify key areas and establish and use metrics to measure progress in improving quality, reliability, and security during product development and field life cycle.

Status: Rollover New

References/Comments: This can be done as follows: request and use customer feedback, jointly perform detailed Root Cause Analysis for reported hardware failures, software faults and procedural errors, working together to establish reliability and performance field objectives.

Historical events:

• Equipment Suppliers
• Cable
• Internet/Data
• Satellite
• Wireless
• Wireline
• Documentation
• Network Elements
• CSRIC VII: Rollover New In CSRIC VII