Best Practice Detail

13-10-0561

Equipment Providers should provide timely documentation that is complete and easy-to-use.

Status: Rollover New

References/Comments: The operations and maintenance manual should give an overview of the system and identify procedures for regularly scheduled operations, including security administration (ref. GR-815, GR-1332) and should cover methods to recover from total and partial network element outages. In addition, the documentation should be clear on how to manage emergency and unforeseen situations, and include a technical support escalation process.

Historical events:

Equipment Suppliers
Cable
Internet/Data
Satellite
Wireless
Wireline
Documentation
Network Elements
Procedures
CSRIC VII: Rollover New In CSRIC VII