Best Practice Detail

13-12-0602

Network Operators, Service Providers and Public Safety should establish procedures to reactivate alarms after provisioning or maintenance activities (when alarms are typically deactivated).

Status: Rollover New

References/Comments: The volume of alarms during provisioning creates a potential for alarm saturation and makes it very difficult to differentiate between a real alarm and those caused by other activities. A common practice is to simply inhibit these alarms or set their thresholds so high they do not report. The danger here is that there must be a fail-safe measure to turn these alarms back on when the facility is carrying traffic. Note: This Best practice could impact 9-1-1 operations.

Historical events:

Network Operators
Service Providers
Public Safety
Cable
Internet/Data
Satellite
Wireless
Wireline
Facilities-Transport
Network Operations
Network Provisioning
Procedures
Public Safety Service
Training and Awareness
CSRIC VII: Rollover New In CSRIC VII