Best Practice Detail

13-12-3234

Network Operators, Service Providers and Public Safety should use Policy-based Routing and/or other tactical routing functionality defined for Next Generation 9-1-1 (NG9-1-1) to handle call congestion and outages through diversion of calls to alternate Public Safety Answering Points (PSAP) that have the capabilities to effectively answer and provide assistance during periods of extreme overload or network failure scenarios.

Status: Rollover New

References/Comments: See NENA-STA-010.3-201x, NENA i3 Standard for Next Generation 9-1-1 (to be issued) for details about Policy-based Routing as used in this context.

Historical events:

Network Operators
Service Providers
Public Safety
Cable
Internet/Data
Wireline
Essential Services
Network Operations
Pandemic
Procedures
Public Safety Service
Supervision
CSRIC VII: Rollover New In CSRIC VII