Best Practice Detail

13-12-0901

Network Operators, Service Providers and Public Safety should conduct extensive 9-1-1 call-through testing for environments that have a high user capacity (e.g., university campuses, large commercial enterprise campuses, and densely populated multi-tenant buildings/complexes) to immediately reduce the risk of misrouting a block of callers at a particular facility.

Status: Rollover New

References/Comments: Because the \"originating end user\" customers are also stakeholders in the success of a 9-1-1 call, they should also participate in testing with the VSP. This best practice is also applicable to legacy private branch exchange (PBX) environments; the PBX service provider should perform the extensive call-through testing steps. Edited before upload.

Historical events:

• Network Operators
• Service Providers
• Public Safety
• Cable
• Internet/Data
• Satellite
• Wireless
• Wireline
• Public Safety Service
• CSRIC VII: Rollover New In CSRIC VII